Free shipping on US orders over $50 · 30-day happy-pet guarantee

This policy explains what we do with your personal information when you visit or shop with us. We keep it short and plain. Last updated: October 2026.

Template notice: this text describes how the shop works today and has not been reviewed by a lawyer. Have it checked for the countries you sell to before launch, and add the business name and address.

What We Collect

  • Order details: your name, email, phone number (if you give one), delivery and billing address, and what you ordered.
  • Account details: your email and a password, if you create an account.
  • Messages: what you send us through the contact form or by email.
  • Reviews: your name, rating, review text and any photos you upload.
  • Newsletter: your email address, if you sign up.
  • Technical data: your IP address and browser details, which our server and security tools use to keep the shop running safely.

Why We Use It

  • To take, deliver and support your order, including refunds and returns.
  • To answer your questions.
  • To prevent fraud and keep the site secure.
  • To send our newsletter, only if you asked for it. You can unsubscribe at any time.
  • To understand how the site is used, only if you accept analytics cookies.
  • To meet legal duties, such as keeping tax records.

Who We Share It With

We only share what is needed to do the job:

  • Our fulfilment partners (such as CJ Dropshipping) and the delivery carriers receive your name, delivery address, phone number and order contents so they can pack and ship your parcel. Some of them are based outside your country.
  • Our payment provider processes your payment. We never see or store your full card number.
  • Our website host and email provider store and send the data above on our behalf.

We do not sell your personal information.

How Long We Keep It

Order records are kept as long as the law requires for tax and accounting. Messages are kept for as long as needed to help you. Newsletter details are kept until you unsubscribe. You can ask us to delete your account at any time.

Your Choices and Rights

Depending on where you live, you can ask to see, correct, export or delete the personal information we hold about you, object to how we use it, or withdraw consent you gave. To do any of this, contact us and we will reply within 30 days. You can also complain to your local data protection authority.

Cookies

We use a small number of cookies. See the Cookie Policy for the list and how to change your choice.

Children

Our shop is meant for adults. We do not knowingly collect information from children.

Changes

If we change how we use your information, we will update this page and the date above.

Contact

Questions about privacy? Email support@pawtnerincrime.com or use the contact form.