If your pet (or you) is not happy with an order, we will make it right. You have 30 days from delivery to request a return.
How Returns Work
- Contact us within 30 days. Tell us your order number and what went wrong, and include a photo if the item is damaged or not as described.
- We confirm and send instructions. We will reply within 2 business days with a return address and the next steps.
- Send the item back. Pack it securely and use a tracked service. Keep your receipt until the refund arrives.
- Get your refund. Once we receive and check the item, we refund your original payment method within 5–7 business days.
What Can Be Returned
- Unused items in their original condition and packaging.
- Items that arrived damaged, defective or different from what you ordered. We cover the return shipping and can offer a replacement or refund.
What Cannot Be Returned
- Opened food, treats and consumables, for hygiene and safety reasons.
- Items that have been used, chewed or washed, unless they are faulty.
Return Shipping
If you change your mind, return shipping is paid by you. If the item is faulty or we sent the wrong thing, we pay. Please do not send items back without contacting us first, as returns are handled by our fulfilment partners.
Refund timing: after we approve a refund, your bank or card provider may take a few extra days to show it.